Last updated: January 2026
Your privacy is important to us. This Privacy Policy explains how The Venting Spot ("we," "us," or "our") collects, uses, and protects your personal information.
We collect information you provide directly to us, including:
Account Information: When you create an account, we collect your email address, display name, and optional profile information such as gender and date of birth.
Payment Information: When you make a purchase, our payment processor (Razorpay) collects your payment details. We do not store your complete payment card information.
Communication Data: We collect the content of your conversations with listeners for quality assurance and to provide you with chat history. This data is encrypted and stored securely.
Usage Information: We automatically collect information about how you use our platform, including pages visited, session duration, and interaction patterns.
Device Information: We collect information about the device you use to access our platform, including IP address, browser type, and operating system.
We use the information we collect to:
• Provide, maintain, and improve our services • Process transactions and send related information • Match you with appropriate listeners based on your preferences • Send you technical notices, updates, and support messages • Respond to your comments, questions, and requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and abuse • Personalize and improve your experience • Comply with legal obligations
We do not sell your personal information. We may share your information in the following circumstances:
With Listeners: We share limited profile information with listeners you connect with, including your display name and any notes you provide.
With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, and analytics.
For Legal Reasons: We may disclose information if required by law, in response to legal process, or to protect the rights, property, and safety of our users and others.
With Your Consent: We may share information with your explicit consent.
Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.
We implement appropriate technical and organizational measures to protect your personal information:
• All data is encrypted in transit using TLS/SSL • Sensitive data is encrypted at rest • Access to personal data is restricted to authorized personnel • Regular security assessments and audits • Secure infrastructure hosted on trusted cloud providers
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy.
Account Data: Retained while your account is active. You can request deletion at any time.
Chat History: Retained to provide you access to your conversation history. You can request deletion of specific conversations.
Payment Records: Retained as required by financial regulations (typically 7 years).
Usage Logs: Automatically deleted after 90 days.
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct inaccurate information through your account settings.
Deletion: You can request deletion of your account and associated data.
Portability: You can request a copy of your data in a machine-readable format.
Opt-out: You can opt out of marketing communications at any time.
To exercise these rights, contact us at privacy@theventingspot.com.
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@theventingspot.com.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
• Posting the new policy on this page • Updating the "Last Updated" date • Sending you an email notification for significant changes
We encourage you to review this policy periodically for any changes. Your continued use of our platform after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@theventingspot.com
Address: The Venting Spot [Your Company Address] India
We will respond to your inquiries within 30 days.